FAQs

A: You can only use one coupon per order. Please note that you cannot combine multiple coupons.

A: Please return to the previous page, re-enter the checkout page, and re-enter the coupon code. If the problem persists, please get in touch with us via "WhatsApp" or email.

A: On the payment screen, enter the coupon code under “Discount Code” (case-sensitive). Ensure it applies to your selected product/category. Expired or used codes won’t work.

A: Measure your bust accurately, check the product’s Size Guide, and choose one size up if between sizes. Contact us with your measurements for assistance.

A: Sizes may vary by style/season. Always check the latest size chart and reviews for fit feedback. Provide your past order number or body measurements for personalized recommendations.

A: This occurs if the selected color/size is out of stock or bulk purchasing is restricted. Confirm stock availability or contact customer service via WhatsApp or Email for bulk orders.

A: No—guest orders are allowed. Creating a free account enables coupon access, order tracking, and saved payment/shipping details for faster checkout.

A: Possible issues: card restrictions, incorrect details (number/expiry/CVV), insufficient balance, or network errors. Contact your bank or switch payment methods (e.g., PayPal/COD).

A: Please log in to your account on VEIMIA. Access "My Account" where you can find your order numbers. By clicking on any of the orders, you can view the details of that order.

A: No fee for cash on delivery (COD). For credit card payments, we offer free gifts with orders—check the product page for details.

A: Shipping fees depend on your order total and destination. View our delivery policy or check the cart for estimated costs.

A: Check your spam/junk folder first. If missing, contact us via email or WhatsApp.
For Docomo Mail, EZweb (ezweb.ne.jp), or AU emails: Ensure [service@news-veimia.com] is allowed in your email settings.

A: We’ll email you a shipping notification with a tracking number once your order leaves our warehouse.

A: The tracking number is included in the shipping confirmation email sent after your package is dispatched. Check your inbox/spam folder.

A: Minor discrepancies may occur due to exchange rate fluctuations. Contact us for clarification.

A: The ​75F label indicates it’s designed to fit a ​nude underbust of 75CM with stretch. The fabric is elastic, so the finished size slightly contracts to ensure a snug, supportive fit. Always measure your current underbust (not the product itself) and compare it to our Size Guide for accuracy.

A: Contact us at ​service@news-veimia.com with your order number and photos of the issue. We’ll guide you on returning/exchanging items per our Return Policy.

A: Email ​service@news-veimia.com with: Order number, Reason for return
and Photos of the product/package.
Follow our return instructions (e.g., packaging, shipping method).

A: Fees depend on the situation. Review our Return Policy for details or contact us at ​service@news-veimia.com.

A: Many women experience cyclical breast tenderness due to hormonal changes. To manage discomfort:

• ​Opt for supportive bras: Choose sports bras with wide bands and encapsulation (not compression) during exercise. For daily wear, try wireless or adjustable bras with soft stretch fabric.
• ​Reduce friction: Avoid thin or rough fabrics that may irritate sensitive skin.
• ​Pain relief: Apply a warm compress or gently massage the area. Reduce caffeine intake and prioritize rest.

If pain persists or worsens, consult a gynecologist for professional guidance.

• Try sister sizes: For example, A75 → B70 or C65 (same cup volume, larger band). Avoid overstretching the band, as this may affect support.
• ​Use a band extender: Attach it to the bra hook to loosen the fit slightly.
• ​Measure accurately: Check your underbust (not bust) size and refer to our Size Chart for precise sizing.

Important: A tight band can restrict breathing and cause discomfort. If symptoms persist, consult a healthcare professional.